Legal
Disclaimer
1. Informational content
The content of hivecell.ai is provided by hiveCell Technologies Pvt. Ltd. for general information about the hiveCell Service. It is not an offer capable of acceptance, a specification, or professional, legal, financial or compliance advice. Any contract for the Service is formed only by a signed Customer Agreement, which alone defines what we will deliver.
2. No guarantee of results
Statements about resolution rates, cost reductions, deflection, satisfaction or time-to-value describe what we aim for or what independent analysts forecast for the category. They are not guarantees. Actual outcomes depend on your ticket mix, channels, systems, configuration choices, data quality and how you adopt the Service. Charts labelled “target trajectory” show goals for a scoped pilot, not measured results.
3. Third-party statistics
Figures attributed to Gartner or other analysts are drawn from those organisations’ published research and are reproduced with attribution for context. They describe the customer-service industry generally, not the performance of the Service. Such organisations do not endorse hiveCell, and their research speaks as of its publication date.
4. Illustrative conversations and screens
Conversations, customer names, order numbers, cities, timings and interface elements shown on the Website are illustrative. They are composed to demonstrate how the Service works and do not depict real customers, real transactions or any specific customer’s data. Actual behaviour of the agent depends entirely on the configuration you approve.
5. Go-live timelines
References to going live in three days describe our standard onboarding commitment for a first channel and scoped ticket types, subject to timely access to your systems and completion of your review. The binding timeline for your deployment is the one in your Customer Agreement.
6. AI systems
The Service uses artificial-intelligence models that generate responses probabilistically. Despite guardrails, verification steps, pre-release evaluation and logging, outputs may sometimes be inaccurate or inappropriate. Customers remain responsible for the configuration they approve, for oversight appropriate to the actions they enable, and for compliance with laws on automated decision-making, disclosure of automated systems, recording of calls and commercial communications in their markets.
7. Third-party products and links
Names of helpdesks, messaging platforms, commerce systems and knowledge tools appear only to indicate compatibility. They are trademarks of their respective owners, who do not sponsor or endorse hiveCell. Links to external websites are provided for convenience; we are not responsible for their content or privacy practices.
8. Forward-looking statements
The Website may describe features, integrations or roadmap items that are planned or in development. These may change or not be released. Purchase decisions should be based on features generally available at the time of contracting, as described in your Customer Agreement.
9. Trademarks and copyright
“hiveCell”, the hiveCell wordmark and the hexagon device are trademarks of hiveCell Technologies Pvt. Ltd.. All Website content is © hiveCell Technologies Pvt. Ltd.. You may view and print pages for your own evaluation; any other reproduction requires our written permission.
10. Limitation
To the extent permitted by law, hiveCell Technologies Pvt. Ltd. accepts no liability for loss arising from reliance on Website content. Your use of the Website is also governed by our Terms of Service and Privacy Policy. Questions: legal@hivecell.ai.